Micro Key Solutions Knowledgebase Now Available

Stated by Francis Bacon "Knowledge is Power", we here at Micro Key agree and are giving you that power.


We are happy to announce the implementation and availability of our new FAQ engine. In efforts to provide additional technical support options to you and your peers , answers to your questions are now at your fingertips.  Pose your question and search, if what you are looking for cannot be found, then we will be presented with your question and an answer will be forthcoming in an email directly to you. Your question and answer will then become part of our knowledge base.

What better way to stay on top of and in touch with your software.

Look for the FAQ link labeled 'Questions?', located on our Tech Support website, below the ‘Online Assist’ link.

Your feedback is important to us and will only help to improve the content, so be sure to use the FEED BACK portion of the FAQ Engine and let us know how we’re doing.

You may also subscribe via RSS feed to our FAQ engine so you will be kept up to date on all the questions and answers being posted.

The power is at your fingertips and together we are ‘Building on the Best’.

Micro Key Solutions In House Training

The Micro Key staff has assisted in the implementation of thousands of technology solutions for the security alarm industry. We have taken our expertise and used it to develop training courses for new customers and refresher courses for our existing ones.

Micro Key provides on-site or in-classroom training for all of its Millennium Series modules as well as version upgrades. With all the new features now implemented in the latest version of 31, these classes will demonstrate how to use the software to its greatest potential.

Our training facility is a hands-on, state-of-the-art learning center where trainees work on the latest Windows XP machines using actual databases. To find out more about our training services and how we can help you and your staff work better, give us a call at (800) 451-0040 or email Marjorie Fitton.

Come join us on September 21 - 22, 2010 for Management/Accounting and September 23-24, 2010 for Central Station/Monitoring.

You can find more information on our website at http://www.microkey.com/ under Tech Support, Millennium Series Training...

SEE YOU IN SEPTEMBER!!!

Micro Key Solutions Upgrade New Enhancements and Features

Websters Online Dictionary definition for PROGRESS:

Main Entry: prog·ress
Pronunciation: \ˈprä-grəs, -ˌgres, US also & British usually ˈprō-ˌgres\
Function: noun
Etymology: Middle English, from Anglo-French progrés, from Latin progressus advance, from progredi to go forth, from pro- forward + gradi to go — more at pro-, grade
Date: 15th century
1 a (1) : a royal journey marked by pomp and pageant (2) : a state procession b : a tour or circuit made by an official (as a judge) c : an expedition, journey, or march through a region
2 : a forward or onward movement (as to an objective or to a goal) : advance
3 : gradual betterment; especially : the progressive development of humankind
— in progress : going on : occurring

Here at Micro Key Solutions we have been on our journey and have made such progress with our Millenium Series Version 5.1.31.46.
If you have not upgraded to this current version, you are missing out on many of the new enhancement features that you, our partners, have requested and voted for at our User's Conference.
You can view all of the new enhancements and features by visiting http://www.microkey.com/ go to support and log in with your user id and password. Click on downloads and under current version, you will find our 'New Enhancements and Features' document...
You have spoken and we have heard you loud and clear.

Micro Key's General Ledger Year End Routine

Now that 2009 is behind us, many of us are preparing year end closure of the Micro Key General Ledger Module.

-Please keep in mind that once closed a year cannot be re-opened.

-A date cannot be reset for the year end closure

-All entries that need be done in an old fiscal year must be done prior to the closing of that year

The steps below will outline Micro Key's Year End Routine.

Close the month of December for Accounts Receivable and Accounts Payable

Close period 12/December in General Ledger

Create your Journal Entry to move current earnings to retained earnings, in addition to all other journal entries you may need to make in the old fiscal year

Re-close period 12/December in General Ledger

Run your year end reports, Trial Balance, Balance Sheet, Profit & Loss and check the balances

Close the Year

Closing the year in General Ledger will zero out your expense accounts and show the balances from your asset accounts as a balance forward/prior year

Here's wishing you all a very Happy and Healthy New Year!!

New Technical Support Procedure

The main objective of Micro Key's technical support is to resolve customer reportings in a timely and efficient manner. We realize that your time is valuable and to better serve you, our partners, along with answering the calls and e-mails in the order they were received, we have implemented a new procedure for technical support assistance.

When calling in (800-451-0040) or emailing (mkstech@microkey.com) your information will be placed into a call slip. The call slips are addressed Monday – Friday, 8:30 a.m. – 5:30 p.m. EST.

You can also submit your own call slip via the http://www.mkstech.com/ and be placed in line for a call or e-mail response. This method does require a log in. Should you need assistance with creating your log in, just let us know

If you are a central station and are not receiving signals, please call us and follow the prompts in the recording to be transferred to the operator and let them know you are a “Central Station Down and Not Receiving Signals.” We will immediately take these calls. As soon as the Central Station is back up we will immediately return to whoever we were servicing.

When contacting technical support either via phone, e-mail, or call back slip please provide us the following information:

Contact Name, Company Name, Current Version of Micro Key Software, Call Back Number, Time Zone, and a detailed message of what actions were being taken, error messages, etc. The more detailed your message, the more information we have to work with which will help us provide you a quicker answer.

If you need the software upgraded, a new work station setup or any other module configuration , etc, I would ask that you please set up an appt. If you are having a tech come to your offices to work on your system, please also schedule us so that we will be available. Just give us an idea of when you would like to have this done and we will do our best to have time reserved for you with a certain tech. Our techs take two scheduled calls a day otherwise they are answering call slips.

This new procedure was established to provide better service so you will not be required to wait in the call queue for an indefinite amount of time and your incident will be researched before a representative contacts you for prompt resolution.

We also provide after hours 'Niteline Support' for our Central Station Customers. If you would like to subscribe to this service, please contact your Business Development Representative.

Micro Key Solutions Tech Support Tip #1

Back Up Your Data Regularly

Backing up your data is one of the most important, but most neglected areas of computing. We've seen many companies find out how vital backing up your data is, unfortunately when it's to late.

Backing up your data should be at the top of your computer maintenance list. Without data backup, you are running the risk of losing your data. Your data is the most critical asset of your business.

Our recommendation is; back up your data to a folder on a network drive and then burn it to a DVD for off site storage. Do not up backup your data to your PC hard drive, if it fails your data will most likely be unrecoverable or corruption may occur during failure.

We do have back up tools to assist you. MKSBackUp module and DataVault can give you peace of mind, your data is validated and secure, while you're out in the field, spending time with your family or out on the golf course.

Disaster Recovery Center

Hurricane Season is upon us and the Atlantic Hurricane Season Outlook for 2009 states global weather patterns are imposing a greater uncertainty in the 2009 hurricane season outlook than in recent years. Forecasters say there is a 70 percent chance of having nine to 14 named storms, of which four to seven could become hurricanes, including one to three major hurricanes (Category 3, 4 or 5).

If Central Florida is forecasted to have a hurricane pass through, we do our very best to remain open and available to you. If this is not a possibility, we do have procedures in place. Steve in California is able to handle priority calls. We also send a tech or two out of state with laptops and cell phones so they can continue to respond to your priority requests..

If your area is forecasted for a Hurricane, keep in mind our Disaster Recovery Center. This center is fully operational and has been tested live during Hurricane Ike in September of 2008 by one of our Central Station partners in Houston, Texas.

So while you are stocking up on generators, non-perishables and batteries, also make our Disaster Recovery Center a part of your Hurricane Preparedness Plan.

Stay safe!!!